Trust & Security

Last updated: April 2026 · Logentrix Systems

At Logentrix Systems, data security is a core part of how we design, build, operate, and improve our services. Our approach is based on layered protection across infrastructure, applications, access, monitoring, and operational governance.

Security Principles

🔒 Confidentiality

Data is accessible only to authorised users, systems, and personnel.

✅ Integrity

We protect data against unauthorised modification and maintain its accuracy and reliability.

⚡ Availability

Services are designed to keep systems and data available when needed for legitimate business use.

🎯 Least Privilege

Access is granted only to the extent required for a specific role or task.

🛡️ Defense in Depth

Multiple layers of security controls — no single point of protection.

🔄 Continuous Improvement

We continuously review and improve controls to adapt to evolving risks.

Infrastructure

Our services are hosted on infrastructure provided by Hostinger. Customer data is hosted in EU data centres by default. Where customers have specific data residency requirements, we can accommodate those where feasible.

Data in Transit & At Rest

All communications with our services use HTTPS with TLS 1.2 or higher. Data at rest is protected through our hosting environment's infrastructure controls combined with Logentrix-managed access controls.

Access Control

Administrative access restricted to authorised personnel only
Multi-factor authentication enforced for all administrative accounts
Role-based access — users receive only permissions needed for their function
Access reviewed and revoked when no longer required

Incident Response

We maintain an internal incident response process covering identification, containment, investigation, and remediation. If a confirmed security incident affects customer data, impacted customers will be notified without undue delay.

Data Retention

We retain data only for as long as needed to support service delivery. Log retention periods in DebugStream vary by plan (1 day to 1 year). Customers may request deletion of their data at any time.

Subprocessors

🏢 Hostinger — Hosting & Infrastructure

EU-based data centres, hardware, networking, and platform infrastructure.

💳 Stripe — Payment Processing

PCI-DSS Level 1 certified. We do not store card details directly.

Compliance

🏅

ISO 27001 — In Progress. We are actively working toward ISO 27001 certification and aligning our controls accordingly. We will publish this update when certification is complete.

Contact

For security questions, vulnerability disclosures, or trust documentation: security@logentrixsystems.com

For detailed product-level security information, see the DebugStream Trust page.